{"id":579783,"date":"2023-12-28T03:11:27","date_gmt":"2023-12-28T03:11:27","guid":{"rendered":"https:\/\/proxyelite.info\/glossary\/sla-service-level-agreement\/"},"modified":"2023-12-28T03:11:27","modified_gmt":"2023-12-28T03:11:27","slug":"sla-service-level-agreement","status":"publish","type":"glossary","link":"https:\/\/proxyelite.info\/cn\/glossary\/sla-service-level-agreement\/","title":{"rendered":"SLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09"},"content":{"rendered":"<h2>\u5173\u4e8eSLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\u7684\u7b80\u8981\u4fe1\u606f<\/h2>\n<p>\u670d\u52a1\u7ea7\u522b\u534f\u8bae\uff08\u901a\u5e38\u79f0\u4e3a SLA\uff09\u662f\u5546\u4e1a\u4e16\u754c\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\uff0c\u7528\u4e8e\u7ba1\u7406\u670d\u52a1\u63d0\u4f9b\u5546\u5411\u5176\u5ba2\u6237\u63d0\u4f9b\u7684\u670d\u52a1\u7684\u8d28\u91cf\u548c\u53ef\u9760\u6027\u3002\u672c\u6587\u6df1\u5165\u63a2\u8ba8\u4e86 SLA \u7684\u590d\u6742\u6027\uff0c\u91cd\u70b9\u5173\u6ce8\u5176\u91cd\u8981\u6027\u3001\u7c7b\u578b\u3001\u5173\u952e\u529f\u80fd\u53ca\u5176\u5728 ProxyElite (proxyelite.info) \u63d0\u4f9b\u7684\u4ee3\u7406\u670d\u52a1\u5668\u73af\u5883\u4e2d\u7684\u5e94\u7528\u3002<\/p>\n<h2>\u6709\u5173 SLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\u7684\u8be6\u7ec6\u4fe1\u606f<\/h2>\n<p>\u670d\u52a1\u6c34\u5e73\u534f\u8bae\u662f\u670d\u52a1\u63d0\u4f9b\u5546\u4e0e\u5176\u5ba2\u6237\u4e4b\u95f4\u7684\u6b63\u5f0f\u534f\u8bae\uff0c\u6982\u8ff0\u4e86\u6709\u5173\u6240\u63d0\u4f9b\u670d\u52a1\u7684\u6761\u6b3e\u3001\u6761\u4ef6\u548c\u671f\u671b\u3002\u8fd9\u4e9b\u534f\u8bae\u5bf9\u4e8e\u5efa\u7acb\u6e05\u6670\u7684\u6c9f\u901a\u3001\u786e\u4fdd\u95ee\u8d23\u5236\u548c\u7ef4\u6301\u670d\u52a1\u8d28\u91cf\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<h2>SLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\u7684\u5173\u952e\u7279\u6027\u5206\u6790<\/h2>\n<p>SLA \u901a\u5e38\u5305\u62ec\u4ee5\u4e0b\u4e3b\u8981\u529f\u80fd\uff1a<\/p>\n<ol>\n<li>\n<p><strong>\u670d\u52a1\u6307\u6807<\/strong>\uff1aSLA \u5b9a\u4e49\u4e86\u8861\u91cf\u670d\u52a1\u6027\u80fd\u7684\u5177\u4f53\u6307\u6807\uff0c\u4f8b\u5982\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u54cd\u5e94\u65f6\u95f4\u548c\u9519\u8bef\u7387\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u804c\u8d23<\/strong>\uff1a\u5b83\u4eec\u6982\u8ff0\u4e86\u670d\u52a1\u63d0\u4f9b\u5546\u548c\u5ba2\u6237\u7684\u8d23\u4efb\uff0c\u660e\u786e\u4e86\u8c01\u5bf9\u4ec0\u4e48\u8d1f\u8d23\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u5904\u7f5a\u548c\u8865\u6551\u63aa\u65bd<\/strong>\uff1aSLA \u901a\u5e38\u4f1a\u6307\u5b9a\u5bf9\u8fdd\u89c4\u884c\u4e3a\u7684\u5904\u7f5a\u548c\u5bf9\u670d\u52a1\u5931\u8d25\u7684\u8865\u6551\u63aa\u65bd\uff0c\u5176\u4e2d\u53ef\u80fd\u5305\u62ec\u670d\u52a1\u79ef\u5206\u6216\u8865\u507f\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u62a5\u544a\u548c\u76d1\u63a7<\/strong>\uff1a\u8be6\u7ec6\u76d1\u63a7\u548c\u62a5\u544a\u670d\u52a1\u7ee9\u6548\u7684\u7a0b\u5e8f\u4ee5\u786e\u4fdd\u900f\u660e\u5ea6\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u7ec8\u6b62\u6761\u6b3e<\/strong>\uff1a\u5236\u5b9a\u4e86\u534f\u8bae\u7ec8\u6b62\u6761\u6b3e\uff0c\u4fdd\u62a4\u53cc\u65b9\u5229\u76ca\u3002<\/p>\n<\/li>\n<\/ol>\n<h2>SLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\u7684\u7c7b\u578b<\/h2>\n<p>SLA \u53ef\u6839\u636e\u5176\u8303\u56f4\u548c\u91cd\u70b9\u5206\u4e3a\u591a\u79cd\u7c7b\u578b\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th>\u7c7b\u578b<\/th>\n<th>\u63cf\u8ff0<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u57fa\u4e8e\u5ba2\u6237\u7684 SLA<\/strong><\/td>\n<td>\u6839\u636e\u7279\u5b9a\u5ba2\u6237\u7684\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\uff0c\u5177\u6709\u72ec\u7279\u7684\u6761\u6b3e\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u57fa\u4e8e\u670d\u52a1\u7684SLA<\/strong><\/td>\n<td>\u9002\u7528\u4e8e\u7279\u5b9a\u670d\u52a1\u6216\u670d\u52a1\u7ec4\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u591a\u7ea7SLA<\/strong><\/td>\n<td>\u4e3a\u4e0d\u540c\u7684\u5ba2\u6237\u63d0\u4f9b\u4e0d\u540c\u7ea7\u522b\u7684\u670d\u52a1\u8d28\u91cf\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u5206\u5c42SLA<\/strong><\/td>\n<td>\u91c7\u7528\u81ea\u4e0a\u800c\u4e0b\u7684\u65b9\u6cd5\uff0c\u5176\u4e2d\u4e3b SLA \u7ba1\u7406\u9644\u5c5e SLA\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u4f7f\u7528 SLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\u7684\u65b9\u6cd5<\/h2>\n<h3>\u4f7f\u7528\u4e2d\u51fa\u73b0\u7684\u95ee\u9898\u53ca\u89e3\u51b3\u65b9\u6cd5<\/h3>\n<p>\u4f7f\u7528 SLA 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\u4e0e\u7c7b\u4f3c\u672f\u8bed<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u5177\u6709\u7ea6\u675f\u529b\u7684\u6cd5\u5f8b\u6587\u4ef6<\/strong><\/td>\n<td>\u4e0e MOU\uff08\u8c05\u89e3\u5907\u5fd8\u5f55\uff09\u4e0d\u540c<\/td>\n<\/tr>\n<tr>\n<td><strong>\u53ef\u8861\u91cf\u7684\u6307\u6807<\/strong><\/td>\n<td>\u6bd4\u670d\u52a1\u5408\u540c\u66f4\u5177\u4f53<\/td>\n<\/tr>\n<tr>\n<td><strong>\u5b9a\u5236\u5316<\/strong><\/td>\n<td>\u4e0e\u670d\u52a1\u7ea7\u522b\u76ee\u6807\u4e0d\u540c\uff0c\u4e3a\u6bcf\u4e2a\u5ba2\u6237\u91cf\u8eab\u5b9a\u5236<\/td>\n<\/tr>\n<tr>\n<td><strong>\u6267\u884c\u673a\u5236<\/strong><\/td>\n<td>\u4e0e\u975e\u6b63\u5f0f\u534f\u8bae\u4e0d\u540c\uff0c\u53ef\u901a\u8fc7\u5904\u7f5a\u5f3a\u5236\u6267\u884c<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u672a\u6765\u7684\u89c2\u70b9\u548c\u6280\u672f<\/h2>\n<p>SLA 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\u8981\u6c42\u65b9\u9762\u53d1\u6325\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\u3002\u4ed6\u4eec\u80fd\uff1a<\/p>\n<ol>\n<li>\n<p><strong>\u786e\u4fdd\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4<\/strong>\uff1a\u4ee3\u7406\u670d\u52a1\u5668\u53ef\u4ee5\u6709\u6548\u5730\u5206\u914d\u6d41\u91cf\uff0c\u964d\u4f4e\u505c\u673a\u98ce\u9669\u5e76\u786e\u4fdd\u6309\u7167 SLA \u7684\u9ad8\u53ef\u7528\u6027\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u589e\u5f3a\u5b89\u5168\u6027<\/strong>\uff1a\u4ee3\u7406\u589e\u52a0\u4e86\u989d\u5916\u7684\u5b89\u5168\u5c42\uff0c\u5e2e\u52a9\u7ec4\u7ec7\u5c65\u884c\u4e0e\u6570\u636e\u4fdd\u62a4\u548c\u9690\u79c1\u76f8\u5173\u7684 SLA \u627f\u8bfa\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u8d1f\u8f7d\u5747\u8861<\/strong>\uff1a\u4ee3\u7406\u670d\u52a1\u5668\u53ef\u4ee5\u5e73\u8861\u6d41\u91cf\u8d1f\u8f7d\uff0c\u5373\u4f7f\u5728\u9ad8\u5cf0\u65f6\u6bb5\u4e5f\u80fd\u786e\u4fdd\u670d\u52a1\u6027\u80fd\u4e00\u81f4\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u5185\u5bb9\u4ea4\u4ed8<\/strong>\uff1a\u5b83\u4eec\u53ef\u4ee5\u7f13\u5b58\u5185\u5bb9\u3001\u51cf\u5c11\u5ef6\u8fdf\u5e76\u63d0\u9ad8\u670d\u52a1\u901f\u5ea6\uff0c\u8fd9\u662f SLA \u7684\u4e00\u4e2a\u5173\u952e\u65b9\u9762\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u533f\u540d<\/strong>\uff1aProxyElite \u7684\u4ee3\u7406\u670d\u52a1\u5668\u53ef\u4ee5\u4e3a\u5ba2\u6237\u7aef\u63d0\u4f9b\u533f\u540d\u6027\uff0c\u8fd9\u5728\u67d0\u4e9b SLA 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