{"id":579818,"date":"2023-12-28T03:12:07","date_gmt":"2023-12-28T03:12:07","guid":{"rendered":"https:\/\/proxyelite.info\/glossary\/itil-information-technology-infrastructure-library\/"},"modified":"2023-12-28T03:12:07","modified_gmt":"2023-12-28T03:12:07","slug":"itil-information-technology-infrastructure-library","status":"publish","type":"glossary","link":"https:\/\/proxyelite.info\/vi\/glossary\/itil-information-technology-infrastructure-library\/","title":{"rendered":"ITIL (Th\u01b0 vi\u1ec7n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin)"},"content":{"rendered":"

ITIL, vi\u1ebft t\u1eaft c\u1ee7a Th\u01b0 vi\u1ec7n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin, l\u00e0 m\u1ed9t b\u1ed9 to\u00e0n di\u1ec7n c\u00e1c ph\u01b0\u01a1ng ph\u00e1p v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 CNTT trong c\u00e1c t\u1ed5 ch\u1ee9c. Khung n\u00e0y, ban \u0111\u1ea7u \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi C\u01a1 quan Vi\u1ec5n th\u00f4ng v\u00e0 M\u00e1y t\u00ednh Trung \u01b0\u01a1ng (CCTA) c\u1ee7a ch\u00ednh ph\u1ee7 Anh v\u00e0o nh\u1eefng n\u0103m 1980, sau \u0111\u00f3 \u0111\u00e3 ph\u00e1t tri\u1ec3n th\u00e0nh m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u00e0 \u00e1p d\u1ee5ng tr\u00ean to\u00e0n c\u1ea7u \u0111\u1ed1i v\u1edbi qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT (ITSM).<\/p>\n

Th\u00f4ng tin chi ti\u1ebft v\u1ec1 ITIL (Th\u01b0 vi\u1ec7n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin)<\/h2>\n

ITIL \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c \u0111i\u1ec1u ch\u1ec9nh d\u1ecbch v\u1ee5 CNTT ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u kinh doanh c\u1ee7a h\u1ecd, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 CNTT v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng CNTT t\u1ed5ng th\u1ec3. N\u00f3 cung c\u1ea5p m\u1ed9t khung c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch, ph\u00e2n ph\u1ed1i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c d\u1ecbch v\u1ee5 CNTT, bao g\u1ed3m c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ee7a ho\u1ea1t \u0111\u1ed9ng CNTT, bao g\u1ed3m chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5, thi\u1ebft k\u1ebf, chuy\u1ec3n \u0111\u1ed5i, v\u1eadn h\u00e0nh v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/p>\n

Ph\u00e2n t\u00edch c\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a ITIL (Th\u01b0 vi\u1ec7n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin)<\/h2>\n

C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a ITIL bao g\u1ed3m:<\/p>\n

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  1. \n

    V\u00f2ng \u0111\u1eddi d\u1ecbch v\u1ee5<\/strong>: ITIL tu\u00e2n theo c\u00e1ch ti\u1ebfp c\u1eadn v\u00f2ng \u0111\u1eddi d\u1ecbch v\u1ee5, bao g\u1ed3m n\u0103m giai \u0111o\u1ea1n: Chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5, Thi\u1ebft k\u1ebf d\u1ecbch v\u1ee5, Chuy\u1ec3n ti\u1ebfp d\u1ecbch v\u1ee5, V\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 v\u00e0 C\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 li\u00ean t\u1ee5c (CSI). M\u1ed7i giai \u0111o\u1ea1n c\u00f3 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c quy tr\u00ecnh v\u00e0 ho\u1ea1t \u0111\u1ed9ng ri\u00eang.<\/p>\n<\/li>\n

  2. \n

    Quy tr\u00ecnh v\u00e0 ch\u1ee9c n\u0103ng<\/strong>: ITIL x\u00e1c \u0111\u1ecbnh nhi\u1ec1u quy tr\u00ecnh v\u00e0 ch\u1ee9c n\u0103ng m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. C\u00e1c v\u00ed d\u1ee5 bao g\u1ed3m Qu\u1ea3n l\u00fd s\u1ef1 c\u1ed1, Qu\u1ea3n l\u00fd s\u1ef1 c\u1ed1, Qu\u1ea3n l\u00fd thay \u0111\u1ed5i v\u00e0 B\u00e0n d\u1ecbch v\u1ee5.<\/p>\n<\/li>\n

  3. \n

    Th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/strong>: ITIL k\u1ebft h\u1ee3p c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t trong ng\u00e0nh, bi\u1ebfn n\u00f3 th\u00e0nh ngu\u1ed3n t\u00e0i nguy\u00ean qu\u00fd gi\u00e1 cho c\u00e1c t\u1ed5 ch\u1ee9c ph\u1ea5n \u0111\u1ea5u \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 xu\u1ea5t s\u1eafc trong qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT.<\/p>\n<\/li>\n

  4. \n

    Uy\u1ec3n chuy\u1ec3n<\/strong>: ITIL c\u00f3 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c, b\u1ea5t k\u1ec3 quy m\u00f4 ho\u1eb7c ng\u00e0nh ngh\u1ec1 c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u00f3.<\/p>\n<\/li>\n<\/ol>\n

    C\u00e1c lo\u1ea1i ITIL (Th\u01b0 vi\u1ec7n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin)<\/h2>\n

    ITIL cung c\u1ea5p m\u1ed9t s\u1ed1 c\u1ea5p \u0111\u1ed9 ch\u1ee9ng nh\u1eadn, m\u1ed7i c\u1ea5p \u0111\u1ed9 c\u00f3 tr\u1ecdng t\u00e2m v\u00e0 ki\u1ebfn th\u1ee9c chuy\u00ean s\u00e2u ri\u00eang. C\u00e1c ch\u1ee9ng ch\u1ec9 \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn ph\u1ed5 bi\u1ebfn nh\u1ea5t bao g\u1ed3m:<\/p>\n

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    • ITIL Foundation: Ch\u1ee9ng ch\u1ec9 c\u1ea5p c\u01a1 b\u1ea3n cung c\u1ea5p c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 c\u00e1c kh\u00e1i ni\u1ec7m v\u00e0 thu\u1eadt ng\u1eef ITIL.<\/li>\n
    • Ng\u01b0\u1eddi th\u1ef1c h\u00e0nh ITIL: T\u1eadp trung v\u00e0o vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc ITIL v\u00e0o c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf.<\/li>\n
    • ITIL Trung c\u1ea5p: Cung c\u1ea5p c\u00e1c m\u00f4-\u0111un chuy\u00ean bi\u1ec7t trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 Chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5, Thi\u1ebft k\u1ebf d\u1ecbch v\u1ee5, v.v.<\/li>\n
    • Chuy\u00ean gia ITIL: Y\u00eau c\u1ea7u hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 ITIL v\u00e0 li\u00ean quan \u0111\u1ebfn nhi\u1ec1u l\u0129nh v\u1ef1c ki\u1ebfn th\u1ee9c.<\/li>\n
    • B\u1eadc th\u1ea7y ITIL: Th\u1ec3 hi\u1ec7n kh\u1ea3 n\u0103ng \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc ITIL trong c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p.<\/li>\n<\/ul>\n

      C\u00e1ch s\u1eed d\u1ee5ng ITIL (Th\u01b0 vi\u1ec7n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin), c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 gi\u1ea3i ph\u00e1p li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng<\/h2>\n

      C\u00e1c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng ITIL \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng CNTT c\u1ee7a m\u00ecnh, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 li\u00ean k\u1ebft t\u1ed1t h\u01a1n v\u1edbi c\u00e1c m\u1ee5c ti\u00eau kinh doanh. Tuy nhi\u00ean, vi\u1ec7c tri\u1ec3n khai ITIL c\u00f3 th\u1ec3 \u0111\u1eb7t ra nh\u1eefng th\u00e1ch th\u1ee9c, bao g\u1ed3m kh\u1ea3 n\u0103ng ch\u1ed1ng l\u1ea1i s\u1ef1 thay \u0111\u1ed5i, h\u1ea1n ch\u1ebf v\u1ec1 ngu\u1ed3n l\u1ef1c v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edch h\u1ee3p quy tr\u00ecnh. \u0110\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y, c\u00e1c t\u1ed5 ch\u1ee9c n\u00ean xem x\u00e9t c\u00e1c gi\u1ea3i ph\u00e1p sau:<\/p>\n

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      • Mua v\u00e0o \u0111i\u1ec1u h\u00e0nh<\/strong>: H\u1ed7 tr\u1ee3 an to\u00e0n t\u1eeb ban qu\u1ea3n l\u00fd c\u1ea5p cao nh\u1ea5t \u0111\u1ec3 th\u00fac \u0111\u1ea9y vi\u1ec7c \u00e1p d\u1ee5ng ITIL trong to\u00e0n t\u1ed5 ch\u1ee9c.<\/li>\n
      • \u0110\u00e0o t\u1ea1o v\u00e0 gi\u00e1o d\u1ee5c<\/strong>: \u0110\u1ea7u t\u01b0 v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u00e2n vi\u00ean hi\u1ec3u c\u00e1c kh\u00e1i ni\u1ec7m ITIL v\u00e0 vai tr\u00f2 c\u1ee7a h\u1ecd trong quy tr\u00ecnh n\u00e0y.<\/li>\n
      • C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/strong>: N\u1eafm b\u1eaft kh\u00e1i ni\u1ec7m c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 li\u00ean t\u1ee5c \u0111\u1ec3 tinh ch\u1ec9nh v\u00e0 n\u00e2ng cao c\u00e1c ho\u1ea1t \u0111\u1ed9ng ITIL theo th\u1eddi gian.<\/li>\n<\/ul>\n

        C\u00e1c \u0111\u1eb7c \u0111i\u1ec3m ch\u00ednh v\u00e0 so s\u00e1nh kh\u00e1c v\u1edbi c\u00e1c thu\u1eadt ng\u1eef t\u01b0\u01a1ng t\u1ef1 d\u01b0\u1edbi d\u1ea1ng b\u1ea3ng v\u00e0 danh s\u00e1ch<\/h2>\n

        D\u01b0\u1edbi \u0111\u00e2y l\u00e0 so s\u00e1nh ITIL v\u1edbi c\u00e1c khung v\u00e0 ph\u01b0\u01a1ng ph\u00e1p th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng kh\u00e1c trong mi\u1ec1n qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT:<\/p>\n\n\n\n\n\n\n\n\n
        Khung\/Ph\u01b0\u01a1ng ph\u00e1p lu\u1eadn<\/th>\nT\u1eadp trung<\/th>\n\u0110\u1eb7c \u0111i\u1ec3m ch\u00ednh<\/th>\n<\/tr>\n<\/thead>\n
        ITIL<\/td>\nd\u1ecbch v\u1ee5 qu\u1ea3n l\u00fd c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/td>\nC\u00e1ch ti\u1ebfp c\u1eadn v\u00f2ng \u0111\u1eddi, ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t, t\u00ednh linh ho\u1ea1t<\/td>\n<\/tr>\n
        COBIT<\/td>\nQu\u1ea3n tr\u1ecb IT<\/td>\nM\u1ee5c ti\u00eau ki\u1ec3m so\u00e1t, qu\u1ea3n l\u00fd r\u1ee7i ro, tu\u00e2n th\u1ee7<\/td>\n<\/tr>\n
        ISO\/IEC 20000<\/td>\nd\u1ecbch v\u1ee5 qu\u1ea3n l\u00fd c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/td>\nTi\u00eau chu\u1ea9n, ch\u1ee9ng nh\u1eadn, quy tr\u00ecnh qu\u1ed1c t\u1ebf<\/td>\n<\/tr>\n
        Agile\/Scrum<\/td>\nPh\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m<\/td>\nL\u1eb7p l\u1ea1i, t\u0103ng d\u1ea7n, th\u00edch \u1ee9ng, l\u00e0m vi\u1ec7c nh\u00f3m<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        C\u00e1c quan \u0111i\u1ec3m v\u00e0 c\u00f4ng ngh\u1ec7 c\u1ee7a t\u01b0\u01a1ng lai li\u00ean quan \u0111\u1ebfn ITIL (Th\u01b0 vi\u1ec7n C\u01a1 s\u1edf H\u1ea1 t\u1ea7ng C\u00f4ng ngh\u1ec7 Th\u00f4ng tin)<\/h2>\n

        Khi c\u00f4ng ngh\u1ec7 ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n, ITIL c\u0169ng \u0111ang \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c. M\u1ed9t s\u1ed1 quan \u0111i\u1ec3m v\u00e0 c\u00f4ng ngh\u1ec7 trong t\u01b0\u01a1ng lai li\u00ean quan \u0111\u1ebfn ITIL bao g\u1ed3m:<\/p>\n