Welcome to ProxyElite.Info! These Terms of Service (“Terms”) govern your access and use of ProxyElite.Info and any related software, services, and documentation we provide (collectively, the “Services”). By using our Services, you confirm that you’ve read, understood, and agreed to these Terms. If you disagree with any part of these Terms, please refrain from using our Services.
To use our Services, you must be at least 18 years old and capable of forming a legally binding contract with ProxyElite.Info. By using our Services, you affirm that you meet these criteria.
2. Service Rules
2.1 Complaint Handling Fee
Introduction: Our company is committed to providing high-quality services and strictly adheres to the law. We firmly oppose any illegal actions or violations of our service terms.
Complaint Handling Fee: Due to the increase in administrative procedures and investigation of complaints, starting from January 22, 2024, we will charge a fee of $30 for processing each complaint related to the violation of our rules. This fee is not a “buyout” from violations and is intended solely to cover the costs of processing and investigation.
Complaint Processing Procedure: After receiving a complaint, we will conduct a comprehensive investigation to determine the facts and appropriate actions. The client will be notified of the complaint and given the opportunity to comment and explain.
Payment: An invoice for the complaint processing will be issued after the investigation is completed. Payment must be made within 3 days from the date of the invoice. And only after payment, the service will be unblocked (if possible and not contrary to our rules).
Serious or Repeated Violations: In the case of serious violations or multiple complaints about the actions of a client, we reserve the right to suspend or completely terminate the provision of services to that client. Our company strictly follows the principles of legality and does not tolerate violations of the conditions of use of our services. In such cases of serious or repeated violations, no refunds will be provided for the services already rendered or for the complaint handling fees incurred. We emphasize the importance of adhering to our service terms to maintain a fair and lawful service environment.
Exceptions and Provisos: Under certain circumstances, at the discretion of our company, a decision may be made to exempt from the complaint processing fee, especially if the client actively cooperates and takes measures to prevent future incidents.
3. Refund Policy
ProxyElite.Info offers a guaranteed 24-hour money-back guarantee from the time of purchase. This refund will be processed in the same manner as the original form of payment. In order to initiate a refund, please reach out to our Customer Service Team.
Please note, we diligently monitor the number of refund requests. In instances of excessive refund requests, specifically more than three within a single month, ProxyElite.Info reserves the right to refuse the refund request.
Beyond the 24-hour window, customers may cancel their order. Refunds under these circumstances will be provided as a credit for unused funds on your internal balance. Order cancellations are permitted once every three days. This option can be accessed in your personal panel.
If for any reason you are unsatisfied with the proxies you have purchased, we encourage you to contact our Technical Support Team to process your refund.
By purchasing any product or service from ProxyElite.Info, you are agreeing to the terms set out in this Refund Policy.
Additional Clause on Violations: Please be aware that in cases of complaints or violations of our terms of service, refunds are not available. If an account is found to be in breach of our rules, either through serious or repeated violations, no refund will be provided for the services already rendered or for the complaint handling fees incurred. This policy is in place to ensure fair use and adherence to our legal and operational standards.
4. Speed Limitations
The company provides unlimited traffic for all tariff plans unless otherwise specified in the terms. However, speed restrictions are in place depending on the number of IP addresses:
- From 1 to 3,000 IP: 500 Mbps
- From 3,000 to 5,000 IP: 1 Gbps
- From 5,000 to 15,000 IP: 1.5 Gbps
- From 15,000 to 25,000 IP: 2.5 Gbps
- Over 25,000 IP: 5 Gbps
The company reserves the right to suspend the service if these limits are exceeded. To upgrade your speed, please contact technical support; an additional fee will apply.
5. User Accounts
You may need to register for an account to access certain features or functions of our Services. You are responsible for maintaining the confidentiality of your account password and for all activities associated with your account. ProxyElite.Info is not liable for any loss or damage arising from your failure to safeguard your account.
6. Acceptable Use
You agree to use our Services lawfully and not to violate any laws, regulations, or the rights of others while using our Services. You are expressly prohibited from using our Services for any illicit or unauthorized purpose, including but not limited to fraud, harassment, or distributing malware or other harmful code.
8. Intellectual Property Rights
All rights, title, and interest in and to our Services, including any intellectual property rights, are and will remain the exclusive property of ProxyElite.Info and its licensors.
9. Changes to Terms
We may update these Terms from time to time. When we make changes, we’ll make the updated Terms available on our website and update the “Last Updated” date. By continuing to use our Services after those changes become effective, you agree to be bound by the updated Terms.
We reserve the right, without notice and in our sole discretion, to terminate your right to access or use our Services, and to block or prevent your future access to and use of our Services.
11. Governing Law
These Terms and any action related to these Terms will be governed by the laws of the jurisdiction in which ProxyElite.Info is based, without regard to its conflict of laws principles.
If you have any questions about these Terms, please contact us.